Refund Policy
Refund & Return Policy
Thank you for shopping with Labumonsters. We’re committed to delivering quality products and a smooth shopping experience. If you’re not completely satisfied with your purchase, we offer a transparent refund and return policy to help make things right.
Refund Process
- We’ll inspect your return and email you with the outcome.
- If approved, refunds are issued to the original payment method within 10 business days.
- Original shipping fees are non-refundable unless the return is due to our error.
Non-Refundable Items
We cannot accept returns on:
- Used or opened products (unless defective)
- Personalized or custom-made items
- Gift cards or items marked “final sale”
- Limited edition products
- Mistery box products
Damaged or Defective Items
If your item arrives damaged or defective:
- Upon Delivery, refuse the package if damage is visible and notify us immediately.
- After Delivery: Contact us within 24 hours at labumonsters@gmail.com and include:
1. Order number
2. Photos of the item and packaging
3. Brief description of the issue
Cancellation Option
Due to the fact that this is a trending product in high demand, we have a limited number of units available, which means that customers who place an order cannot cancel it. To request a refund, you must first receive the product and then contact us for further instructions..
Contact Us
We’re here to help:
Support: Monday – Friday, 09:00 – 18:00
Email: labumonsters@gmail.com
